Quality Assurance Policy

1. Overview

Manubhai Gathiyawala is dedicated to providing high-quality products to our customers. This Quality Assurance Policy outlines our commitment to quality standards, control procedures, and continuous improvement in our production process.

2. Quality Standards

• Product Quality: We adhere to stringent quality standards throughout the production process to ensure that our namkeen products are fresh, flavorful, and free from defects.
• Ingredients: We source high-quality ingredients from trusted suppliers. All ingredients used in our products are carefully selected and tested for quality and safety.
• Production Process: Our production facilities follow best practices and industry standards. We implement rigorous hygiene and safety protocols to prevent contamination and ensure the highest quality of our products.

3. Quality Control Procedures

• Inspection and Testing: All products undergo thorough inspection and testing at various stages of production, including raw material testing, in-process checks, and final product testing.
• Compliance: Our products comply with relevant food safety regulations and industry standards. We regularly review and update our processes to ensure compliance with applicable laws and regulations.
• Documentation: We maintain detailed records of quality control processes, including ingredient sourcing, production batches, and inspection results. This documentation is reviewed regularly to identify and address any potential issues.

4. Customer Satisfaction

• Feedback: We value customer feedback and use it to continuously improve our products and services. Customers are encouraged to provide feedback on product quality, packaging, and overall experience.
• Complaint Resolution: We have established a procedure for handling customer complaints and concerns. If you encounter any issues with our products, please contact our customer support team at baziksocial@gmail.com. We will investigate the issue promptly and take appropriate action.

5. Continuous Improvement

• Training and Development: We invest in training and development for our staff to ensure they are knowledgeable about quality standards and best practices. Ongoing training helps us maintain high-quality standards and improve our processes.
• Process Evaluation: We regularly evaluate and improve our quality assurance processes to adapt to changing industry standards and customer expectations. This includes reviewing and updating our quality control procedures and implementing new technologies or methods as needed.

6. Product Recalls

• Recall Procedure: In the unlikely event that a product does not meet our quality standards or poses a safety risk, we have a recall procedure in place to remove the affected products from the market and notify customers. We will take corrective actions to prevent recurrence.
• Customer Notification: If a recall is necessary, we will notify affected customers and provide instructions on how to return or dispose of the product.

7. Contact Us

If you have any questions or concerns regarding our Quality Assurance Policy or need assistance, please contact us at:

Manubhai Gathiyawala,
"Roshni", Plot No. 1120/B, DSP Office Road, Rubber Factory Circle, Bhavnagar - 364001.
Email: baziksocial@gmail.com